About the Author
MARTIN BRENIG-JONES is Man-aging Director of Catalyst Consulting, Europe's leading Lean and Lean Six Sigma consulting and training company. An industry expert with more than two decades of experience, he has high-level expertise in process management and the EFQM excellence model.
During his career, he was head of quality at British Telecom, where he elevated several large BT divisions to award-winning levels. He has held several senior management roles at other organisations in communications systems, software and systems development.
A practising Lean Six Sigma trainer and coach with clients all over Europe, Russia and the United States, Martin is Co-Author of the popular Lean Six Sigma for Dummies.
JO DOWDALL began her career in Continuous Improvement in the year 2000 and has been a keen practitioner, coach, trainer and advocate ever since. Before joining Catalyst Consulting, Jo was a Quality Manager, a Black Belt, a Business Excellence assessor and trainer, and an implementer of ISO management systems.
Jo has worked internationally within a broad range of sectors to deliver training and facilitate improvement. These include the public sector and government departments, utilities, telecoms, retailers and manufacturers.