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Facilities Manager's Desk Reference, 2nd Edition

Facilities Manager's Desk Reference, 2nd Edition

Jane M. Wiggins

ISBN: 978-1-118-46293-5 February 2014 Wiley-Blackwell 608 Pages




An invaluable source of highly relevant, practical information on the all the principal FM services, written for the practicing facilities manager in an easily readable, concise format.

To help the facilities manager meet the needs of their organisation, the Facilities Manager’s Desk Reference provides the facilities manager with an invaluable source of highly relevant, practical information on the all the principal FM services, as well as information on legal compliance issues, the development of strategic policies and tactical best practice information.  

Fully updated over the first edition, and presented in an easily readable, concise format with a clear practitioner perspective, the book covers both hard and soft facilities management issues. It will be a first point of reference for all busy facilities managers, saving them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function. 

  • Fully updated over the 1st edition, it contains all the essential data covering the principal FM services
  • Highly practical, aimed at the busy FM practitioner
  • Saves time by bringing together essential, useful and practical information
  • Benefits students whose courses do not prepare them for the practicalities of professional practice

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List of Abbreviations xxv

Introduction xxxii

1 History of Facilities Management 1

2 Key Drivers of FM 10

3 Activities in FM 20

4 Delivering FM – FM Strategy 26

5 Outsourcing 39

6 Financial Management 44

7 Property and Estates Management 77

8 Property Legislation and Leases 91

9 Developing New Buildings 110

10 Project Management 136

11 Space Management 148

12 Accommodation Management 178

13 Procurement 182

14 Contracts and Contract Management 196

15 Legislation 208

16 Legislation Affecting FM Activities 216

17 Fire Safety and Legislation 231

18 Electrical Supplies and Electrical Safety 251

19 Accessibility 259

20 First Aid at Work 267

21 Asbestos 274

22 Water Supplies and Water Safety 283

23 Construction Design and Management Regulations 303

24 Business Continuity 313

25 Maintenance – Definitions and Strategies 324

26 Mechanical and Electrical Systems and their Maintenance 337

27 Information Communication Technology 354

28 Grounds and External Areas 370

29 Fabric Maintenance 394

30 Energy Management 401

31 Front of House 422

32 Housekeeping and Cleaning Services 437

33 Security Management 457

34 Customer Relations 475

35 Waste Management 486

36 Catering and Hospitality Services 499

37 Quality Management 514

38 Document Management Services 530

39 Sustainability and Environmental Issues 543

Index 565